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Frequently Asked Questions
One of our core values is to lead with service. Our Global Connection Officers (or GCOs, the people who answer when you call us) and travel agent partners will do their very best to provide you with the latest information before you start your trip. There are, however, certain things that are the responsibility of the traveller.
As such, all G Adventures travellers are responsible for arranging and obtaining the required entry documentation for the countries they intend to visit.
In an effort to prevent the spread of COVID-19, entry requirements and restrictions dictated by foreign governments can change frequently and irrespective of your intended date of travel. These requirements and restrictions may depend on different factors such as your country of residence, passport nationality, destination and transit points, as well as previous travel history. Given these considerations, it is the traveller’s responsibility to research and to understand the latest travel and health requirements and restrictions by destination which are most relevant to them at the time of travel and to the destination(s) they are planning to visit, as well as to keep themselves up to date.
Luckily for you, we're created a page that will help you navigate all the entry and exit requirements.
If you decide to cancel before the balance is collected for any reason, or if the tour is suspended prior to the balance being taken, your Lifetime Deposit will be non-refundable, but will stay on file for future use on any trip, without expiry.
Once the balance is paid in full and the trip is moving ahead as planned, should you decide to cancel at that point, standard terms and conditions would apply, but you’d still have up until 14 days from departure to defer travel up to another 2 years later, should you need to, using our Book With Confidence Policy (certain tours excluded from this policy, please see full terms and conditions). Beyond that, the only case where travellers would be facing full penalties is if you as the traveller cancel beyond the Book with confidence policy protection date (where applicable). In this case of voluntary cancellation, we would still honour the Lifetime Deposit for future use, but the remaining amount would be lost, and we highly recommend travel insurance for this reason, to ensure you’re covered in the event that you need to cancel last-minute due to unforeseen circumstances.
In light of the ongoing suspensions of our tours as a result of Covid-19, we recommend travellers take this into consideration when making any non-refundable airfare reservations, and strongly recommend booking travel insurance that will cover you in the event that you do book airfare in conjunction with the tour, and the tour is later suspended.
If you are ready to travel now you could consider joining one of the tours we’re excited to be running now and over the next few months.
We updated the Tour Booking section of our website to allow you to redeem your travel credits online.
Worldwide Reservations
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Argentina |
0-800-666-0471 |
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Australia |
1300 853 325 |
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België |
02 588 18 55 |
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Brasil |
0-800-891-6943 |
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Canada |
1 888 800 4100 |
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Colombia |
01-800-518-5298 |
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Danmark |
80 83 02 10 |
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Deutschland |
0800 365 1000 |
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Ecuador |
1-800-000-425 |
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France |
0 800 91 38 12 |
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Ireland |
01 697 1360 |
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Israel / מְדִינַת יִשְׂרָאֵל |
02 372 1311 |
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Nederland |
0800 0221995 |
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New Zealand |
0800 333 415 |
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Norge / Noreg |
+44 0207 313 6953 |
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Österreich |
01 2676 444 |
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Perú |
709-7856 |
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Portugal |
30 88 01 232 |
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Romania |
031 78 01 220 |
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Russia / Россия |
+7 499 649 15 80 |
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Schweiz |
0800-561-817 |
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South Africa |
+27 21 204 3161 |
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Spain |
900 963 247 |
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Sweden |
020 888 597 |
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UAE |
+44 207 243 9878 |
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United Kingdom |
0207 313 6953 |
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United States |
1 888 800 4100 |
All other countries |
+49 30 30807213 |