Privacy Notice: We use technologies on our website for personalizing content, advertising, providing social media features, and analyzing our traffic. We also share information about your use of our site with our social media, advertising and analytics partners. By continuing to use this website, you consent to our use of this technology. You can control this through your Privacy Options.

Accept

Coronavirus Travel FAQs

updated: April 20, 2022

Information regarding all tours currently impacted by tour suspensions

Select G Adventures tours into June and beyond

We’re continuing to work really closely with all of our partner suppliers including our hotel, ground transportation and meal providers, for select tours to relaunch This includes the increased health and safety measures we’ve put in place on all of our tours as part of our new Travel with Confidence policy .

We are thrilled to have run over 3,900 tours since restarting tour operations! As we continue to see more destinations open up to travellers, we have been able to run select tours in these destinations. However, we have had to make the difficult decision to suspend some of our G Adventures and National Geographic Journeys with G Adventures tours through to the end of June based on the current situations in those specific destinations, along with some operational challenges. The safety and security of our travellers, along with that of our staff and partners, continues to be our top priority, and this is a precautionary measure to continue to protect our travel community at this time. We will continue to reevaluate all of our tours going forward, doing the utmost to find ways to run them. Please know how eager we are to be able to share our big, beautiful world again.

Our G Expedition Arctic season through to September 2022

As you know, the health and safety of our travellers, staff and partners continues to be our top priority. After reviewing recommended operating protocols, changing government regulations and physical distancing measures, we have made the difficult decision to suspend the operations of our Arctic trips May through September 2022. We can’t tell you how disappointing it is for us to write that but after our comprehensive appraisal, it has been made clear to us that the procedures required would make it impossible for us to provide you with the fully immersive and high quality experience we hold ourselves to.

Taking all of this into account, we have decided that it is in the best interest of all to suspend our G Expedition Antarctica departures through to the end of March 2022. We can’t tell you how disappointing it is for us to write that. But the safety and security of our travellers, along with that of our staff and partners, has always been what matters most to us.

We’d like to invite booked guests now to join us for our upcoming seasons. Please see our future G Expedition dates.

Q My tour has been suspended - what happens?

A We know you were eager to travel with us, so let’s outline the options available for you now.
If you’ve already paid for your tour in full

If you’re excited to travel in the future but aren’t quite sure when you’ll be able to go, we’ll provide you with a travel credit worth 110% of the price paid for your tour — including any ancillary services like hotels, pre-paid optional activities, and transfers but excluding airfare and insurance — to put towards another one of our tours. You can also use this credit for pre- and post-night hotel accommodation, airport transfers, pre-booked optional activities, My Own Room, or Day Tours. If you booked with a travel credit, we will happily reinstate your travel credit.

If your tour was suspended between February 1, 2020 and July 31, 2021 we have extended this credit so it can be applied toward any G Adventures tour departing up to four years from the end of the month of their tour’s suspension. If your tour was suspended between August 1, 2021 and June 31, 2022 your credit can be applied toward any G Adventures tour departing up to two years from the end of the month of their tour’s suspension.

For those rebooking G Expedition tours, we will honour the original price of the tour for both the 2021-22 and 2022-23 seasons (subject to availability). Or, if you’ve decided to book a different G Adventures and National Geographic Journeys with G Adventures tour instead, we’re here to help with that, too. It’s kind of like you’re giving yourself something to look forward to!

Alternatively, if you are ready to travel now you could consider joining one of the tours we’re excited to be running now and right through until the end of June. Please see the list of tours here.

If you haven’t yet paid for your tour in full, but have made a deposit

You can simply rebook your trip now in the same season next year and we’ll put your Lifetime Deposit20% deposit towards it (again, subject to availability). Or, if you’ve decided to book a different G Adventures tour instead, -including one of the tours we’re running through the end of June - we can easily help with that too — just reach out!

If you’re eager to travel in the future but aren’t quite sure about timing, we’ll automatically apply the full amount of your Lifetime Deposit20% deposit (Lifetime Deposit) to your G Adventures account so it’s ready to go when you are — and don’t worry, it will never expire.

And, as a reminder, our Book With Confidence policy has been extended to apply to all new bookings made before December 31, 2021 and applies to all travel before December 31, 2022.

Oh, and a few more things ...

Our new and improved Book With Confidence policy lets you cancel and rebook a tour even closer to the time of departure, giving you added flexibility and peace of mind. Effective now until August 31, 2022, book travel with us departing before April 30, 2023, and you can cancel and rebook rebook up to 14 days prior to your departure date.

For the safety of all our travellers and staff alike, a Pre-Tour Self-Screening COVID-19 Questionnaire has been instituted as part of our Good To Go process to check our travellers’ ability to join the tour. This questionaire helps to ensure you and your fellow travellers are healthy prior to travelling with us and completing it is a mandatory requirement. We appreciate your support with this new procedure.

Passengers on all trips departing on or after October 1, 2021 will be required to comply with G Adventures Travel-Ready policy, which requires either full COVID-19 vaccination with the final dose given at least 14 days prior to the start of the tour or the receipt of a negative PCR test within 96 hours prior to the start of your first G Adventures welcome meeting. Look for the Travel-Ready or Vaccinated Tours icons for more information when booking a tour. You can also see our Travel with Confidence policy for full details on the health and safety measures that will be in place on your tour.

Should you test positive for COVID-19 within 14 days of departure, rest assured that flexible rebooking terms will be made available to you, allowing you to change to a future trip departure. For details, please see the new additions to our Book with Confidence policy.

Regardless of the payment made, if we don’t hear from you about rebooking in the few weeks after you’ve received your suspension notification email, you’ll automatically receive a second email with details of next steps.

All of us at G Adventures and National Geographic Journeys with G Adventures would like to thank our global community of travellers like you, agents and partners around the world for your commitment and patience through all of this. We understand this is a very difficult time for everyone and that some people are facing exceptionally hard circumstances, please know we are doing our very best to help you.

Q I have flights booked with G Adventures - what happens?

A We understand that many travellers may be anxious about flight options in this unprecedented time.

If you’ve booked flights with us, we’ll be contacting your airline in an effort to get you the best possible outcome. You’ll then have to contact your travel insurer directly to sort out any further details. We are continuing to receive a large volume of requests so please be patient as we work to find solutions for all our travellers.

If you booked flights through a travel agent, they can sort out any details related to flights or insurance that may be linked to your G Adventures booking. If you booked flights with someone else, don’t forget to contact your airline and insurer directly to understand your options.

Q I booked my G Adventures Tour with a travel agent and not directly with G Adventures, what should I do?

A Please continue to deal directly with your travel agent. G Adventures is committed to working closely with our agency partners and to continue to provide them (and you!) with the support they need during these uncertain times.

Q Is my Lifetime Deposit20% deposit (Lifetime Deposit) transferable?

A Yes! Your deposit has been applied to your G Adventures account and it is completely transferable meaning you can easily give it to anyone of your choosing. (Not a bad way to connect with a friend or family member, even while you’re staying apart.) Of course, if you're feeling truly generous, you can donate it to our not-for-profit partner, the Planeterra Foundation , which works to support local communities that normally rely on tourism to thrive. Planeterra will direct your donations to the communities most in need of assistance.

Q Is my travel credit transferable?

A Travel credits are not transferable, however they do have an expiry from your departure date. If your tour was suspended between February 1, 2020 and July 31 2021 we have extended this credit so it can be applied toward any G Adventures tour departing up to four years from the end of the month of their tour’s suspension.

If your tour was suspended between August 1, 2021 and January 31, 2022 your credit can be applied toward any G Adventures tour departing up to two years from the end of the month of their tour’s suspension.

For example, if you were issued a travel credit for a trip that was scheduled to depart on March 15, 2022, you can use it on trips departing until March 15, 2024. But if you were issued a travel credit for a trip that was scheduled to depart on July 15, 2021, you can use it on trips departing until July 15, 2025.

Q Can you please tell me about your Book with Confidence policy?

A Yes! Our Book with Confidence policy lets you cancel and rebook a tour closer to the time of departure, giving you added flexibility and peace of mind. Effective now until August 31, 2022, book travel with us departing before April 30th, 2023, and you can cancel and rebook rebook up to 14 days prior to your departure date. Terms and conditions apply .

Travellers on all trips departing on or after October 1, 2021 will be required to comply with G Adventures Travel-Ready policy, which requires either full COVID-19 vaccination with the final dose given at least 14 days prior to the start of the tour or the receipt of a negative PCR test within 96 hours prior to the start of your first G Adventures welcome meeting, learn more about this policy on our Book with Confidence policy .

If you are booked on a National Geographic Journeys with G Adventures tour, you can find more information on our Health & Safety Protocols page.

Q What are you doing to help me feel more confident to travel again?

A Rest assured that we are more committed than ever to making your safety a priority as you get back out to exploring our big, beautiful world. Our Travel with Confidence policy features health and safety procedures on all of our tours from the moment you arrive to the moment you leave, without taking away from having the time of your life. Check out the new video we developed to show you what your on-tour experience will look like including the health and safety measures we’ve put in place!

If you are travelling on a National Geographic Journeys with G Adventures you can visit our Health & Safety Protocols page for more information on health and safety measures on these tours.

You can also Book Your Bubble with Private Travel and travel with your own handpicked crew! Take one of our existing Off-the-rack tours with as few as eight people from your own Bubble or travel by yourself or with a friend. And, if you choose one of the 80 tours which are part of our new Book Your Bubble Collection, you’ll also enjoy added benefits and discounts. Whichever you choose, you’ll enjoy all the added health and safety measures of our Travel with Confidence policy. We’re hoping these options provide you with additional reassurance that we are prioritizing your safety on your travels with us.

For the safety of all our travellers and staff alike, we have instituted new Pre-Screening COVID-19 Health and Safety Protocols for all of our tours that go beyond just wearing a mask. All travellers choosing to travel with us are required to complete a short Pre-Screening COVID-19 Questionnaire before joining the tour as part of our Good to Go process, to check their ability to do so. This survey helps to ensure you and your fellow travellers are healthy prior to travelling with us and completing it is a mandatory requirement. We appreciate your support with this new procedure.

Finally, as of October 1, 2021, all tours departing on or after this date will require our passengers to adhere to our Travel-Ready Policy. This requires either full COVID-19 vaccination with the final dose given at least 14 days prior to the start of the tour or the receipt of a negative PCR test within 96 hours prior to the start of your first G Adventures welcome meeting. For more information on our Travel-Ready policy you can visit our Travel with Confidence page . If you are travelling on a National Geographic Journeys with G Adventures you can visit our Health & Safety Protocols page for more information on additional Travel-Ready requirements for these tours.

Should you test positive for COVID-19 within 14 days of departure, rest assured that flexible rebooking terms will be made available to you, allowing you to change to a future trip departure. For details, please see the new additions to our Book with Confidence policy .

Q How can I contact G Adventures if I have any questions - or want to book or rebook a trip?

AWant to connect with us directly? Pick the way that best suits you.
Email: mailto:experience@gadventures.com Click here to chat live with one of our GCOs
Toll-free, North America only: 1 877 277 9854
From Australia: 1 300 796 618
From Outside North America, Australia & the UK: +1 416 260 0999
If you’re a travel agent, please visit SHERPA for more information.